Frequently Asked Questions

Yes! We provide 24/7 emergency plumbing services across Greater London. Our emergency line is always answered, and we aim to arrive at your property within 60 minutes. Whether it's a burst pipe at 3am or a boiler breakdown on Christmas Day, we're here to help.

We serve Stratford and Greater London, including West Ham, Leyton, Bow, Hackney, Newham, Tower Hamlets, and surrounding areas. If you're not sure whether we cover your location, give us a call on 020 3835 3406 and we'll let you know.

We provide transparent, fixed-price quotes before starting any work. The cost depends on the specific job - emergency callouts, complexity of the repair, and materials needed. We'll always give you a clear quote upfront with no hidden charges, so you know exactly what you're paying for.

Absolutely. All our plumbers are fully qualified professionals with years of experience. We're fully insured with comprehensive public liability insurance, giving you complete peace of mind. Our gas engineers are Gas Safe registered for all gas-related work.

Our average emergency response time is under 60 minutes across all our service areas. When you call, we immediately dispatch the nearest available plumber to your location. We understand that plumbing emergencies can cause significant damage, so speed is our priority.

Yes, we stand behind all our work with comprehensive guarantees. If something isn't right, we'll come back and fix it at no extra cost. We take pride in doing the job right the first time and ensuring complete customer satisfaction.

We offer a full range of plumbing and heating services including emergency repairs, boiler installation and repair, central heating systems, general plumbing repairs, bathroom and kitchen installations, leak detection, drainage solutions, and regular maintenance. If it involves plumbing or heating, we can help!

You can call us on 020 3835 3406 or use the contact form on our website. We'll arrange a convenient time to visit, assess the job, and provide you with a detailed quote. Our office hours are Monday-Friday 8am-6pm and weekends 9am-5pm, but emergency services are available 24/7.

Yes, we offer maintenance plans to help prevent problems before they occur. Regular inspections and servicing can save you money on costly emergency repairs and extend the life of your plumbing and heating systems. Contact us to discuss a maintenance plan tailored to your property.

We accept cash, bank transfers, and all major credit/debit cards. Payment is due upon completion of the work. For larger projects, we can discuss payment plans if needed. We'll always provide a detailed invoice for your records.