Privacy Policy

1. Introduction

Stratford Plumbing And Heating Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stratfordplumbingandheatingltd.com or use our services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Data You Provide:

• Name
• Email address
• Phone number
• Address (when you request our services)
• Service inquiries and messages

Automatically Collected Information:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide plumbing and heating services
• Send service confirmations and appointment reminders
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To provide the services you request
• Legitimate interests: To improve our services and website
• Consent: For marketing communications
• Legal obligation: To comply with UK laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist with our business operations
• Professional advisors (lawyers, accountants)
• Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically kept for 7 years for tax and legal compliance purposes.

7. Your Rights Under UK GDPR

You have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restrict processing: Request limitation on how we use your data
• Data portability: Request transfer of your data
• Object: Object to processing of your data
• Withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at the details below.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Right to Complain

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. Visit ico.org.uk for more information.